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Privacy Policy | Friends Home Health Agency LLC

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Effective Date: 01/10/2025

Friends Home Health Agency (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://friendshha.com, use our services, or engage with us. Please read this policy carefully. If you do not agree with the terms, please do not access the site or use our services.

1. Information We Collect

Personal Data
We may collect personally identifiable information that you provide to us when you:

  • Register or book services on our site
  • Subscribe to our newsletter
  • Contact us for customer support
  • Participate in surveys or promotional activities through telephone calls or emails

Personal data may include, but is not limited to:

  • Name
  • Email Address
  • Phone Number
  • Address
  • Payment Information

Non-Personal Data
We may also collect non-personal information that does not identify you, such as:

  • Browser type and version
  • Operating system
  • Referring website
  • Pages you view on our site
  • Time and date of your visit
  • Other diagnostic data

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionalities
  • Communicate with you, either directly or through one of our partners, including for customer service, updates, and marketing purposes
  • Process your transactions and send you related information, such as purchase confirmations and invoices
  • Send you text messages and emails (with your consent)
  • Find and prevent fraud
  • Comply with legal obligations

SMS Consent
Your consent to receive SMS messages is strictly for communication purposes with Friends Home Health Agency. SMS consent is not shared with third parties for marketing purposes.

Message frequency may vary. Message and data rates may apply. Text HELP for assistance.

If you have opted into our SMS messaging service, you may unsubscribe at any time by replying STOP to our messages or contacting us at friendshha@gmail.com or (786) 597-9386 for Tampa facility, (813) 434-0391 for Clearwater facility. For more details, please refer to our Messaging Terms & Conditions in the Terms and Conditions document.

3. How We Share Your Information

We may share the information we collect about you in the following ways:

Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Third-Party Advertising
We may use third-party advertising companies to serve ads when you visit our website. These companies may use information about your visits to our website and other websites that are contained in web cookies to provide advertisements about goods and services of interest to you.

Law Enforcement
We may disclose your information to government authorities or other third parties if required by law or if we believe such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing in connection with the services
  • Protect the personal safety of users of the service or the public
  • Protect against legal liability

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or misuse.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing services, complying with legal obligations, and resolving disputes. For SMS messaging data, we retain your information as long as you are subscribed to our SMS service. You may request deletion of your data at any time by contacting us.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access – Request copies of your personal information.
  • The right to rectification – Request correction of inaccurate or incomplete information.
  • The right to erasure – Request deletion of your personal information under certain conditions.
  • The right to restrict processing – Request restriction of processing your personal information under certain conditions.
  • The right to object to processing – Object to our processing of your personal information under certain conditions.
  • The right to data portability – Request transfer of your data to another organization or directly to you under certain conditions.

If you make a request, we will respond within one month. To exercise any of these rights, contact us using the information provided below.

6. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top. You are advised to review this Privacy Policy periodically for changes. Changes are effective when posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: friendshha@gmail.com
Tampa:
  • By phone: (786) 558-5203
  • By mail: 711 S HOWARD AVE, STE 200, TAMPA, FL 33606
Clearwater:
  • By phone: (813) 434-0391
  • By mail: 5225 TECH DATA DR, FLOOR 2, CLEARWATER, FL 33760